WE DO
MYSTERY
SHOPPING

How do your employees behave when you're not in the office? Hello Innovation will perform mystery visits and evaluate your employees, branches, and then set standards. With more than 5700 mystery shoppers in Europe and more than 2500 mystery visits performed every month we are able to objectively evaluate your service levels anywhere in the Europe, Dubai or U.S.A.

Hello Innovation can help you analyze how your employees behave to their customers and evaluate the customer experience. We analyze following areas: welcome, standards, customer's needs analysis, communication skills, selling skills, cross-selling and more. This is just a beginning. We do more than just a questionnaire. We provide analysis of customer's loyalty, emotions, and experience. Besides that we are also able to analyze your competition, prepare benchmark study, measure footfall/people counting or prepare controversial scenarios if needed.

Mystery shopping will exactly point out the strengths and weaknesses of your employees and identify gaps for development. From the results found we prepare a training and development program for you and your employees (on each management level).

As an ESOMAR Member, we comply with the ICC/ESOMAR International Code on Market and Social Research and ESOMAR World Research Guidelines.

Your data are safe with us. The information system used by Hello Innovation for data collection, analysis and reporting is certified ISO/IEC 27001:2013.

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